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Article

One article from the knowledge base, shown in full. You can read it without signing in, and nothing on this page is sent to the service desk or changes a ticket of yours.

Settings on this page

All articles
The button next to the article title takes you back to the article list, the same page as Knowledge base in the top bar. That list has a search box, a category filter and a language filter.
New ticket
In the top bar. Opens the form for raising a new ticket, with fields for your email address, a subject and your message.
Log in
In the top bar, for seeing your own tickets. Reading articles needs no account. Once you are signed in, the bar shows your email address and a Log out button instead.
EN / DE
Switches the language of the portal and keeps you on this article. The choice is remembered for your next visit. The article text itself does not change with it.
Light / Dark
Chooses the bright or the dark colour scheme. The portal starts dark. Your choice is stored in this browser only and applies to every page of the portal.

Reading the results

The article text
The whole article on one page, with its headings, lists, steps and links as they were written. Nothing is shortened and there is no next page to open.
Language of the article
Each article is written in one language, which may differ from the language you are reading the portal in. The article list shows your language by default and offers an All languages option.
Reading an article opens no ticket and notifies nobody. If it does not solve your problem, use New ticket and say which article you read and what you already tried.
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I clicked a phishing link

All articles

I clicked a phishing link — what should I do now

Symptoms

  • You clicked a link in a suspicious email or message
  • A website asked you to log in or download something
  • You may have entered your username and password

Fix it yourself

  1. Disconnect from the network if you downloaded or ran anything (turn off Wi-Fi or unplug the network cable).
  2. If you entered your password anywhere, change your company password immediately from a known-good device via the company portal.
  3. Do not enter any further information on the site and close the browser tab.
  4. Run a full scan with your company antivirus program.
  5. Report the incident to the service desk right away — speed matters.

If that did not help

Open a ticket (or call the service desk) immediately, stating what you clicked, whether you entered credentials, and the exact time it happened.

Note: Reporting quickly is never punished — waiting is what causes damage.