SD Support
DE EN
Article

One article from the knowledge base, shown in full. You can read it without signing in, and nothing on this page is sent to the service desk or changes a ticket of yours.

Settings on this page

All articles
The button next to the article title takes you back to the article list, the same page as Knowledge base in the top bar. That list has a search box, a category filter and a language filter.
New ticket
In the top bar. Opens the form for raising a new ticket, with fields for your email address, a subject and your message.
Log in
In the top bar, for seeing your own tickets. Reading articles needs no account. Once you are signed in, the bar shows your email address and a Log out button instead.
EN / DE
Switches the language of the portal and keeps you on this article. The choice is remembered for your next visit. The article text itself does not change with it.
Light / Dark
Chooses the bright or the dark colour scheme. The portal starts dark. Your choice is stored in this browser only and applies to every page of the portal.

Reading the results

The article text
The whole article on one page, with its headings, lists, steps and links as they were written. Nothing is shortened and there is no next page to open.
Language of the article
Each article is written in one language, which may differ from the language you are reading the portal in. The article list shows your language by default and offers an All languages option.
Reading an article opens no ticket and notifies nobody. If it does not solve your problem, use New ticket and say which article you read and what you already tried.
 Log in

I approved an MFA prompt I did not request

All articles

Symptoms

  • Your phone showed a sign-in approval request you did not initiate
  • You tapped "Approve" by mistake or out of habit
  • You may see sign-in notifications from unfamiliar locations

Fix it yourself

  1. Change your company password immediately from a trusted device via the company portal.
  2. Deny any further MFA prompts you did not trigger yourself.
  3. Check your recent sign-in activity in your account portal if available, and note anything unfamiliar.
  4. Sign out of all active sessions if your account portal offers that option.
  5. Report the event to the service desk — someone likely has your password.

If that did not help

Open a ticket immediately with the time of the prompt, whether you approved it, and any unfamiliar locations shown in your sign-in history.

Note: Only approve MFA prompts that appear while YOU are actively signing in.