I approved an MFA prompt I did not request

Symptoms

• Your phone showed a sign-in approval request you did not initiate
• You tapped "Approve" by mistake or out of habit
• You may see sign-in notifications from unfamiliar locations

Fix it yourself

1. Change your company password immediately from a trusted device via the company portal.
2. Deny any further MFA prompts you did not trigger yourself.
3. Check your recent sign-in activity in your account portal if available, and note anything unfamiliar.
4. Sign out of all active sessions if your account portal offers that option.
5. Report the event to the service desk — someone likely has your password.

If that did not help

Open a ticket immediately with the time of the prompt, whether you approved it, and any unfamiliar locations shown in your sign-in history.

Note: Only approve MFA prompts that appear while YOU are actively signing in.