Use this page to open a support ticket: fill in the form and send it. You get a reference on the confirmation page, and further updates by email at the address you give.
Settings on this page
- Your email
- The address every reply goes to, so check it carefully. When you are signed in it comes from your account and cannot be edited here.
- Subject
- A short line naming the problem, for example 'printer on floor 2 will not print'. It is what you will recognise the request by later.
- Message
- Describe the problem in full: what you did, what happened, and any error text that appeared. Markdown formatting is supported here.
- Attachments
- Add screenshots or files. The line under the field gives the number of files allowed and the size limit per file. The field is only shown when you are signed in.
- Submit ticket
- Sends the form. Nothing is saved before you press it, so you can keep changing what you wrote until then.
- EN / DE
- The EN and DE buttons in the header switch the portal language, and also the language your request is recorded in.
Reading the results
- A box with a red edge above the form means something is missing or the request could not be sent. What you typed stays in the fields, so correct that one point and send again.
- After sending, a confirmation page shows your reference. Keep it: it is how your request is identified when you come back about it. A button there starts another request.
- The confirmation also says that updates come by email, to the address in the form. No date or time for an answer is given anywhere on the page.
- Attachments
- If a file could not be attached, the confirmation page says so. The request itself was created, so do not send it again: attach the file to a reply on the ticket instead.
- Signed out you can still send a request, but in place of the file field there is a line asking you to sign in, and My tickets appears in the menu only once you are signed in.